Our community has been through a lot over the last few months and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our practice follows infection control guidelines made by the governing bodies.
We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.
You may see some changes when it is time for your next appointment.
We made these changes to help protect our patients and staff. For example:
- Our practice may communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment.
- We have hand sanitiser that we will ask you to use when you enter the practice. You will find this in the reception area.
- We no longer offer magazines, children’s books and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. It also means we will be seeing fewer patients on any one day.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
How you can help
- With the exception of children and patients with carers, patients should come alone
- A distance of at least 2 metres must be observed if another patient is present in the practice
- Payment should be made by card where possible, (contactless) or you may pay by BACS if that is more sensible
- If you show symptoms following appointment booking, you should contact the practice by phone as soon as possible
- Please do not arrive early to the practice. You should wait outside the practice or in your car until you are called. The practice front door will be kept locked and one of our staff will open it to let you in when we are ready to see you.
- Please do not arrive without an appointment
- Patients should come wearing a mask if possible or be prepared to wear one
- Please bring your own pen with you to sign any relevant paper work e.g. consent forms. Where possible, medical histories will be updated over the phone and by email prior to your appointment.
We appreciate that these changes will be very difficult for everyone and we thank you for your continued support and patience during these very difficult times.
If you have any questions, please do contact us.